How Apple and Amazon Security Flaws Led to My Epic Hacking | Gadget Lab | Wired.com
This is an article about how hackers used social engineering, no geek skills required, to ERASE Mat’s iPhone, MacBook and iPad remotely. Its a fascinating story! The conclusion is backup 3 places, get second factor authentication on your Gmail, and have a secret email for accounts that could cost you money.
But what happened to me exposes vital security flaws in several customer service systems, most notably Apple’s and Amazon’s. Apple tech support gave the hackers access to my iCloud account. Amazon tech support gave them the ability to see a piece of information — a partial credit card number — that Apple used to release information. In short, the very four digits that Amazon considers unimportant enough to display in the clear on the web are precisely the same ones that Apple considers secure enough to perform identity verification. The disconnect exposes flaws in data management policies endemic to the entire technology industry, and points to a looming nightmare as we enter the era of cloud computing and connected devices.
There’s a follow up article about how Mat got the pictures of his newborn daughter and family who are no longer with us.